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R. J. Stock Broking

Grievance Redressal Mechanism

Filing a complaint with the Stock Broker

Investor can approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Approaching the Stock Exchange / SEBI (SCORES 2.0)

If not satisfied with the response, the investor may approach SEBI through SCORES 2.0 (a web based centralized grievance redressal system of SEBI) at scores.sebi.gov.in, or by emails to the designated email IDs of the Exchange. The complaint is reviewed at two levels – a first review by the Designated body/Exchange, followed by a second review by SEBI.

Online Dispute Resolution (SMARTODR)

  1. Investor to approach Market Participant for redressal of complaint.
  2. If investor is not satisfied with response of Market Participant, he/she may escalate the complaint on the SEBI SCORES portal, or file a complaint on the SMARTODR portal for its resolution through online conciliation and arbitration.
  3. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavor to resolve the matter between the Market Participant and investor within 21 days.
  4. If the matter could not be amicably resolved, then the matter shall be referred for conciliation.
  5. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator with consent of the parties to dispute.
  6. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration.
  7. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute.

In case of Broker Default

  • Circular is issued to inform about declaration of Stock Broker as Defaulter.
  • Information of defaulter stock broker is disseminated on Stock Exchange website.
  • Public Notice is issued informing declaration of a stock broker as defaulter and inviting claims within specified period.
  • Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period.