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Escalation Matrix
In case of any grievance, please reach out to us in the order below.
i. Escalation Matrix
| Sr. No. | Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
|---|---|---|---|---|---|---|
| 1 | Account Opening Support | Sanjay Bhagoji Harawade | 917-C, 9th Floor, PJ Towers, Dalal Street, Fort, Mumbai-400001 | 022-41600614 | sanjay.harawade@rjbroking.com | Monday to Friday 9:00 AM to 6:00 PM |
| 2 | Accounting Help Support | Pritam Ganpat Bhalekar | 917-C, 9th Floor, PJ Towers, Dalal Street, Fort, Mumbai-400001 | 022-41600613 | pritam.bhalekar@rjbroking.com | Monday to Friday 9:00 AM to 6:00 PM |
| 3 | Compliance Officer | Mihika Parashar | 917-C, 9th Floor, PJ Towers, Dalal Street, Fort, Mumbai-400001 | 8770983545 | compliance@rjbroking.com | Monday to Friday 9:00 AM to 6:00 PM |
| 4 | Customer Care | Subodh C Salvi | 917-C, 9th Floor, PJ Towers, Dalal Street, Fort, Mumbai-400001 | 022-41600611 | contactus@rjbroking.com | Monday to Friday 9:00 AM to 6:00 PM |
| 5 | CMD | Rishit Dinesh Maniar | 917-C, 9th Floor, PJ Towers, Dalal Street, Fort, Mumbai-400001 | 022-41600650 | rishit.maniar@rjbroking.com | Monday to Friday 9:00 AM to 6:00 PM |
ii. Key Managerial Personnel
| Sr. No. | Name | Designation | Mobile Number | Email Id |
|---|---|---|---|---|
| 1 | Tejash V Shah | Director | 9820575443 | tejash.shah@rjbroking.com |
| 2 | Subodh C Salvi | Customer Care Officer | 8452993962 | subodh.salvi@rjbroking.com |
| 3 | Mihika Parashar | Compliance Officer | 8770983545 | compliance@rjbroking.com |
iii. Grievance Escalation
If your complaint is not resolved to your satisfaction at one level, you may escalate as follows:
| Level | Escalation Point | Contact Details | Working Hours | Response Timeline |
|---|---|---|---|---|
| Level 1 | Compliance Officer, R. J. Stock Broking Pvt. Ltd. (Mihika Parashar) | Email: compliance@rjbroking.com Phone: 8770983545 | Monday to Friday 9:00 AM to 6:00 PM | Within 21 calendar days of receipt |
| Level 1 (alt.) | Investor Grievance ID | Email: contactus@rjbroking.com | Monday to Friday 9:00 AM to 6:00 PM | Within 21 calendar days of receipt |
| Level 2 | Stock Exchange / SEBI SCORES 2.0 (if not satisfied with broker's response) | scores.sebi.gov.in | Online portal (anytime) | Reviewed by Exchange, then by SEBI |
| Level 3 | SMARTODR (Online Dispute Resolution) | smartodr.in/login | Online portal (anytime) | Conciliation: 21 days (+10 if extended) Arbitration: 30 days (+30 if extended) |
In absence of response / complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/.
Please quote your Service Ticket / Complaint Ref. No. while raising your complaint at SEBI SCORES / Exchange portal.